Premium Quality Hand Weaving Khadi Cotton khesh Saree

Introduction: Welcome to BengalDrapes. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect:

• Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, shipping address, and payment information.
• Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, and browsing behavior.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

2. How We Use Your Information:

• Order Processing: To process and fulfill your orders, including shipping and billing.
• Customer Service: To respond to your inquiries, provide support, and address any issues.
• Marketing and Promotions: To send you promotional emails, newsletters, and special offers (you can opt out at any time).
• Website Improvement: To analyze usage data and improve our website and services.

3. How We Share Your Information:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, and website maintenance.
• Legal Requirements: We may disclose your information if required by law or to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices:

• Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email.
• Cookies: You can manage your cookie preferences through your browser settings.

6. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with an updated effective date.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email address]
• Phone: [phone number]
• Address: [physical address]

Thank you for trusting BengalDrapes with your personal information.

Order Processing Time:

• All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Estimates:

• Domestic Shipping (India): We offer free standard shipping on all domestic orders. Estimated delivery time is 5-7 business days.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link or contact our customer support team for assistance.

Shipping Delays:

• While we strive to ensure timely delivery, please note that shipping times may vary due to unforeseen circumstances, including but not limited to, weather conditions, customs delays, or high demand. We will notify you of any significant delays.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

Shipping Address:

• Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Contact Information:

• For any questions or concerns regarding your order, please contact our customer support team at [email address] or call us at [phone number].

Returns and Exchanges:

• For information on returns and exchanges, please refer to our Return Policy available on our website.

Thank you for shopping with BengalDrapes. We appreciate your business!

At BengalDrapes, we want you to be completely satisfied with your saree purchase. If for any reason you are not happy with your order, please review our exchange and return policy below:

1. Eligibility for Returns & Exchanges

• Returns or exchanges must be requested within 14 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with all tags attached.

2. How to Initiate a Return or Exchange

• Contact our customer service team at [Customer Service Email] to request a return or exchange.
• Provide your order number, the reason for the return or exchange, and any relevant photos if the item is defective or damaged.
• Our team will provide you with instructions for returning the item.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Processing Returns & Exchanges

• Once we receive and inspect the returned item, we will process your exchange or refund.
• Refunds will be issued to the original payment method within 7-10 business days from the date we receive the returned item.
• Exchanges will be processed and shipped as soon as possible, depending on stock availability.

5. Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable" cannot be returned or exchanged.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
• We may request photos of the damage or defect to assist with the resolution process.

7. Contact Information For any questions or concerns regarding our Exchange & Return Policy, please contact us at [Customer Service Email] or [Customer Service Phone Number].