Exchange & Return Policy

At BengalDrapes, we want you to be completely satisfied with your saree purchase. If for any reason you are not happy with your order, please review our exchange and return policy below:

1. Eligibility for Returns & Exchanges

• Returns or exchanges must be requested within 14 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with all tags attached.

2. How to Initiate a Return or Exchange

• Contact our customer service team at [Customer Service Email] to request a return or exchange.
• Provide your order number, the reason for the return or exchange, and any relevant photos if the item is defective or damaged.
• Our team will provide you with instructions for returning the item.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Processing Returns & Exchanges

• Once we receive and inspect the returned item, we will process your exchange or refund.
• Refunds will be issued to the original payment method within 7-10 business days from the date we receive the returned item.
• Exchanges will be processed and shipped as soon as possible, depending on stock availability.

5. Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable" cannot be returned or exchanged.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
• We may request photos of the damage or defect to assist with the resolution process.

7. Contact Information For any questions or concerns regarding our Exchange & Return Policy, please contact us at [Customer Service Email] or [Customer Service Phone Number].